Terms & Conditions  

 

 

PLEASE READ OUR TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE . 

Reigning Cats'n'Dogs. is a company registered in England and Wales. Company number 5895330, registered office at  

10 Homefield Road, Radlett WD7 8PY 

 

Your use of the Reigning Cats'n'Dogs. website and by placing an order with Reigning Cats'n'Dogs. you will be deemed to have read, understood and agreed to these terms and conditions.  

 

These terms and conditions are supplemental to any additional terms that might apply to specific transactions such as special offers, promotions or the use of gift vouchers whose terms are set out separately.  

 

Placing an order with Reigning Cats'n'Dogs 

You can place an order by phone on +44 (0)1923 589436 or by emailing your order to deborah@reigningcatsndogs.co.uk 

 

When you place an order you are making an offer to Reigning Cats'n'Dogs. to purchase the goods detailed in the order subject to these terms.  

 

All new orders are deemed separate and each is treated individually.  

 

Prices and availability of goods are subject to change without notice. If the product(s) on your order are not available we will notify you by email or telephone.  

 

Cancellation 

Reigning Cats'n'Dogs. may cancel any sale and not supply the products if it is reasonable to do so and may change or discontinue the availability of products at any time at its sole discretion. If an order is cancelled, any payment made for the products will be refunded in full.  

 

You may normally cancel your order up to the point of despatch. If you do cancel your order within this time any payments made by you will be refunded.  

 

Price & Payment 

You can pay for your order by cheque. Please make cheques payable to ‘Reigning Cats'n'Dogs'. You must pay for your order before it is delivered.  

 

The prices shown on the Reigning Cats'n'Dogs.website are quoted in UK pounds sterling (£) and include VAT at 17.5%.  

 

Delivery outside the EU may be subject to local import taxes which are your responsibility where they apply. We cannot advise you of these charges, please consult your local customs office.  

 

Delivery 

A delivery charge will be added to your order where appropriate. You will be notified of the delivery cost for your order before you submit your payment.  

 

We will make every effort to deliver to you within the time stated but we will not be liable for any loss or damage caused to you directly or indirectly by late delivery. All dates quoted for delivery are estimated delivery dates and may be subject to change.  

 

Returns 

If you change your mind about our products you can return your order within 14 days of receipt for an exchange or refund.  

 

Return the product(s) to us in perfect condition (unused and in their original packaging). Send your parcel to: 

Reigning Cats'n'Dogs.  

10 Homefield Road  

Radlett 

WD7 8PY 

 

Goods are returned at your own cost. The delivery charge for the original order is non-refundable.  

Please ensure products are returned complete, unused, unwashed and in original packaging as we cannot accept items for a refund or exchange if they are not in perfect condition.  

 

If you received damaged or faulty goods we will replace them or refund in full.  

 

Please call us on 01923 859436 within 7 days of receiving your order to obtain instructions on how to return the goods to us.  

 

Faulty/damaged goods must be returned within 14 days of receiving your order.  

We strongly recommend that you use recorded delivery or obtain a certificate of posting when you return any parcel. Certificates of posting are available free at the post office and will enable us to action your refund should your parcel be lost or delayed in the post. You will be responsible for the returned products until they reach us.  

 

We will write to confirm when your return or exchange has been processed. Please allow up to 21 days.  

 

Conformity of Goods 

The content of this site is provided free of charge for information purposes only. Reigning Cats'n'Dogs. tries to ensure that the information presented on the site is both true and accurate. However, Reigning Cats'n'Dogs, its agents and its employees will not be held responsible or liable for any errors, omissions or inaccuracies occurring within this content.  

 

We take extra care to ensure that the specifications and descriptions of Reigning Cats'n'Dogs.products are accurate but they are not intended to be binding and are intended only to give a general description of the products.  

 

The colour accuracy of the colour-way options displayed within the site will vary dependant on a number of factors and as such should be seen only as representative. As part of its process of continuous improvement, Reigning Cats'n'Dogs reserves the right to alter specifications and colours without notice. Consequently, products available may vary slightly in colour from that shown on the current site. We also try our hardest to ensure that colours are reproduced as accurately as possible though we cannot control differences that may occur through printing in the catalogue and technical issues online such as different browsers and monitors.  

 

Copyright 

All content and products included on this site including, but not limited to website design, text, graphics, audio clips, visual clips, logos, button icons and the selection and arrangement thereof are the property of Reigning Cats'n'Dogs. or its content suppliers and are protected by UK and international copyright laws.  

 

All Reigning Cats'n'Dogs. products are the property of Reigning Cats'n'Dogs. and are protected by UK and international copyright laws.  

All software used on this site is either the property of Reigning Cats'n'Dogs. or its software suppliers and is protected by UK and international copyright laws.  

 

ALL RIGHTS ARE RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this website for the purposes of placing an order with Reigning Cats'n'Dogs. and using this website as a shopping resource only. Any other use of materials on this website including reproduction for purposes other than those noted above, modification, distribution, transmission, broadcasting republication, downloading or uploading without the prior written permission of Reigning Cats'n'Dogs. is strictly prohibited.  

 

Disclaimer 

Reigning Cats'n'Dogs. does not seek to exclude or limit liability for death or personal injury resulting from the negligence of Reigning Cats'n'Dogs. or any of its directors, employees or agents or for any fraudulent misstatement.  

 

These terms do not affect your statutory rights as a consumer which are available to you. To the fullest extent permitted by law, Reigning Cats'n'Dogs. shall not be liable to you for any loss or damage of any kind arising out of or in connection with the use of this website, the supply of the products or their use or resale by you, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Reigning Cats'n'Dogs.. Reigning Cats'n'Dogs. shall have no liability to pay any money by way of compensation.  

 

Reigning Cats'n'Dogs. has taken all reasonable care in the preparation of the contents on this website, but makes no representation or warranty of any kind with respect to the operation of the site or the information, content, materials, or products included on this site. To the extent permitted by applicable law, Reigning Cats'n'Dogs. makes no warranty, express or implied, as to the accuracy, completeness or currency of the information contained in any of the materials on this web site. Reigning Cats'n'Dogs. reserves the right to change price and availability information without notice.  

 

Reigning Cats'n'Dogs. shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any of the materials on this website. Reigning Cats'n'Dogs. shall not be liable for economic or financial loss or any special, indirect or consequential loss or damage whatsoever and howsoever arising.  

 

Reigning Cats'n'Dogs. makes no representation or warranty, express or implied (including, without limitation, warranties as to quality or fitness for purpose) in connection with any product(s) supplied by it under these Terms. In any event, Reigning Cats'n'Dogs.sole liability and the user’s sole remedy for any defective product(s) supplied under these Terms shall be the replacement by Reigning Cats'n'Dogs. of the defective product(s).  

 

While Reigning Cats'n'Dogs. takes all reasonable endeavors to ensure a fast and reliable service, it does not guarantee that your use of this website will be error or interruption free and will not be responsible for any loss of, disruption or corruption of any material in transit or data when downloaded onto a computer system.  

 

The entire liability of Reigning Cats'n'Dogs. under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these terms and conditions.  

 

Legal 

As a consumer you are protected by the normal laws of England, in particular The Sale and Supply of Goods Act 1994 (c. 35) and the Consumer Protection Act 1987 (c.43)  

 

Indemnity 

You agree to indemnify and hold Reigning Cats'n'Dogs., and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable solicitor’s fees, made by any third party due to or arising out of content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, your violation of the Terms and Conditions, or your violation of any rights of another person or entity.  

 

HTML Links 

Some hypertext (HTML) links on this website may lead to websites which are not under the control of Reigning Cats'n'Dogs.. Accordingly, Reigning Cats'n'Dogs. makes no representation or warranty concerning the content of these websites and accepts no responsibility or liability in respect of the material on any website, which is not under the control of Reigning Cats'n'Dogs.. Please note that Reigning Cats'n'Dogs. is not responsible for the content or privacy practices of other websites that it may link to.  

 

Reigning Cats'n'Dogs. is providing these hypertext links to you only as a convenience, and the inclusion of any such hypertext link does not imply an endorsement by Reigning Cats'n'Dogs.of the linked site or imply any relationship between Reigning Cats'n'Dogs. and the hyper-linked organisation or individual.  

 

Governing Law and Jurisdiction 

This website is controlled and operated by Reigning Cats'n'Dogs. from its offices in England. We make no representation that materials on this site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Customers who access this website from locations outside the United Kingdom do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent that any local laws are applicable.  

 

All terms and conditions contained on this website shall be governed by and construed in accordance with English law. By using this website, you hereby submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any dispute arising under or in connection with these Terms or your use of this website.  

 

Nothing in these Terms shall in any way be deemed to restrict or affect your statutory rights under English law.  

 

 

Privacy and Data Protection  

 

Security of your Information 

We realise how important it is to securely store all information that you provide to us, so we treat any information you provide us with great care and we maintain the highest level of security.  

 

By visiting the Reigning Cats'n'Dogs website you are accepting and consenting to the practices described in our privacy policy. Your use of this website signifies your consent to the collection, processing and use of personal information by Reigning Cats'n'Dogs for the purposes of processing your order, processing your payment, market research, fraud detection and for marketing purposes as described below. Any changes to our privacy policy will be posted on this site so that you can ensure you are fully informed of your rights and can notify us of any changes to your preferences.  

 

Information we Collect and Why 

When you place an order, request a catalogue, sign up to our email newsletter or otherwise interact with the Reigning Cats'n'Dogs website we may require certain information and you may submit personal information to us as follows:  

 

When you register with Reigning Cats'n'Dogs we ask for information such as your name, address, delivery address, telephone number, email address, contact details. We keep a record of this information. We need this information to process your requests and recognize you as a registered customer.  

We keep a record of any emails or other messages you may send us. This helps us provide customer support services to you.  

We keep a record of the orders you have placed with Reigning Cats'n'Dogs so we can provide you with an efficient, reliable service and deal with any problems quickly. It also means we can send you the most relevant Reigning Cats'n'Dogs offers.  

 

How we use the Information we Collect 

The information we keep is used to improve the service we offer you. We may use the information to:  

 

Open and run your Reigning Cats'n'Dogs customer account  

Process and deliver your Reigning Cats'n'Dogs order  

Provide customer service to you  

Research  

Provide you with information about the products and services we offer  

Send you offers from other companies but only with your permission.  

We may need to pass your contact information to our couriers in case they need to contact you to arrange the delivery of your order.  

 

Further Information 

If you have any questions or you are unsure about the personal account information we are holding in your name please contact us. We will happily review your file and update your records if you require.